Terms and Conditions

Inclusions
Unlimited Mileage  
Breakdown Assistance
Third Party Liability (TPL)
Taxes

Driver's Age
The minimum driver’s age is 25 years . No young driver fee will be applied.
The maximum driver’s age is 80 years old. No Senior driver fee will be applied.

Additional Drivers
Additional drivers are allowed for a fee of 5 USD per day. All additional drivers must meet the same license and age requirements as the main driver.

Driver’s License
Driver must present a full and valid driving license that should be valid with no major endorsements, and at least 2 year of driving experience is required. .
Dominica Temporary Driver’s Permit is mandatory under local law. This permit may be obtained at the rental desk at a fee of 12 USD per driver and is valid for a period of one month.

Insurance Coverage
Collision Damage Waiver (CDW)
CDW is not included in your rental. The renter is fully responsible in case of any damage to the vehicle. Customers are fully responsible for any damage to the rental vehicle unless a police report establishes, they were not at fault. 

Theft Waiver (THW)
THW is not included in your rental. The renter is fully responsible in case of any partial or total loss.
A valid police report is mandatory in case of theft.

Third Party Liability (TPL)
Third Party Liability (TPL) is included in the rental and provides coverage for third-party bodily injury, death, or property damage up to the minimum limits required under local law in Dominica.

Excess Reduction Options
Additional insurance options are available at the rental desk to reduce the excess:

RCDW (Reduced Collision Damage Waiver) (optional):
The customers may purchase Reduced Collision Damage Waiver (RCDW) at the rental desk which lowers the renter’s liability for damage or theft of the vehicle.
8 USD per day - Liability (excess) reduced to $1,600
12 USD per day - Liability (excess) reduced to $1,200
In both cases, a deposit of $562 is required.
For any other coverage options, please consult with the rental office.Comprehensive Insurance Coverage
For vehicles covered under a full comprehensive insurance policy, the renter remains liable for an excess of USD 1,900 in case of damage.

Important Notice:

1. In the event of an accident, the customer must immediately notify both the police and the rental agency. Where possible, the vehicle should not be left unattended until assistance arrives.
Please note that in Dominica, customers  do not receive accident reports immediately. Accident reports must be requested from Police Headquarters by either the insurance company or the
rental agency, and an additional fee may apply, particularly for expedited requests. Failure to follow these procedures will render any insurance coverage void.
2. If the accident or damage takes place in a rural area, the lessee must proceed to give a statement at the nearest Judicial or Police authority in the area and submit all documentation provided (statement report) to our rental office. It is mandatory to submit the corresponding statement made to the competent judicial authority indicated in the official ticket, for purposes of coverage implementation and effectiveness.
3. Vandalism damages, tow truck and road assistance due to negligence is not included.
4. Insurance does not cover damages of any type caused by driving through rivers, lakes, beaches, mangroves, and flooded roads or off-road, this will void any insurance coverage and customers would be responsible for damages.
5. No coverage covers if the driver is under the influence of drugs or alcohol at the time of the event.
6. No coverage applies when a rented vehicle is driven by an unauthorized driver.
7. CDW coverage does not cover, vandalism damage, glass damage, flat tires, wheels, keys or accessories. In the event that the damage is caused by factors other than a collision with another vehicle, THE CUSTOMER must assume full responsibility for the damage to the rented vehicle.
8. Damages caused to the inside of the vehicle, including upholstery of the car, loss of car’s keys or documents, license plates, emergency kits are not included in the insurance. Charges apply according to the cost of repair or replacement, as assessed.
9. The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even when the loss or damage is caused by a third party or in the event the cause is unknown, whether because of theft,collision, vandalism or any other cause.
10. Credit card details are held on file in case of any toll route, parking violations, traffic violations, and will be authorized to charge for these reasons.

Vehicle Condition
You must return the vehicle in the same condition as it was in when you received it, minus the normal wear and tear. The Supplier will charge you at their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.

Off-road driving
Off-road driving is strictly prohibited. The vehicle may only be used on paved, public roads. Any damage resulting from off-road use will not be covered by insurance and will be fully charged to the customer.

Breakdown Assistance
Breakdown assistance is available free of charge 24/7.
Relevant contact details and roadside assistance procedures will be provided prior to the start of the rental.

Other Fees:
1. Airport surcharge of 20 USD will apply per rental.
2. If the vehicle keys are lost or stolen, a fee of 400 to 800 USD will apply depending on the car category.
3. You are responsible for the cost of any parking fines, tolls and other penalties incurred whilst the vehicle is contracted to you. The rental office will pass the relevant charges on to you plus any administrative expenses.
4. In case of loss of original vehicle documents, a fee of 100 USD will apply.
5. If the wrong fuel is used, the renter is responsible for all associated repair costs.
6. If car is returned dirty, a charge of 50 USD will apply depending on the level of cleaning required.
7. Smoking in the vehicle is strictly prohibited. A fee of 500 USD will apply if smoking is detected.

Fuel Policy
Same to Same
The vehicle must be returned with the same fuel level as provided at pickup. If returned with less fuel, a charge will apply. Unused fuel is non-refundable. Fuel charges must be paid at the rental desk unless otherwise specified. Fuel policies may vary, so please confirm at the rental counter.

Tax Rate
Tax is included in the rental price.

Payment Methods
Visa, MasterCard, Google and Apple pays are accepted, and the card must be in the main driver’s name when paying at the rental desk. Debit cards, cash and mobile banking are also accepted.

Deposit
A security deposit of $562 is required for all rentals. The deposit must be provided on a valid credit card in the main driver’s name. Debit cards, prepaid cards, and third-party cards are not accepted for the deposit.

Delivery and Collection
Delivery and collection services are available for island wide.

Out of Hours
Out of hours services are available with free of charge but shall inform in advance. 

One Way Drop-Off Charge
A one-way drop-off within Island is free of charge and should be arranged in advance.

Cross Border Travel
Leaving the island is strictly prohibited. Violations will result in penalties.

Grace Period
For vehicle pick-up: A 3-hour grace period is allowed free of charge. After this period, the booking will be considered a no-show or a vehicle will be provided if availability allows.
For vehicle return: A 30 minutes grace period is allowed from the scheduled drop-off time. After that, a fee of 20 USD per hour will apply.

Extras
Confirmation of Special Equipment depends upon the availability at the rental desk.

ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGEWITHOUT PRIOR NOTICE.